Store Policies & Frequently Asked Questions

We believe in complete transparency. Below you will find everything you need to know about shopping with WigBloom — from shipping and returns to wig care and maintenance.

📦 Shipping Policy

Free Standard Shipping on all US orders over $99 (5-7 business days)
Express Shipping available at checkout (2-3 business days)
International Shipping to over 50 countries — rates calculated at checkout
All orders are processed within 1-2 business days
Tracking information is emailed as soon as your order ships

🔄 Return & Exchange Policy

30-Day Return Window: Returns accepted within 30 days of delivery
Condition Requirements: Wigs must be unworn, unaltered, and in original packaging with all tags attached
Hygiene Policy: For health and safety reasons, wigs with removed hygiene strips or visible signs of wear cannot be returned
Return Shipping: Free for exchanges and store credit; a $7.95 fee applies for refunds to original payment method
Processing Time: Returns are processed within 5-7 business days of receipt
Visit our Return & Refund Concierge page for detailed instructions

💳 Payment Options

We accept all major credit cards: Visa, MasterCard, American Express, and Discover
PayPal and Apple Pay are also accepted
Afterpay available — buy now, pay in 4 interest-free installments
All transactions are SSL-encrypted and your payment information is never stored on our servers

❓ Frequently Asked Questions

Q: How do I know which cap size to order?

Measure the circumference of your head from your front hairline, behind your ear, to the nape of your neck, and back around. Small: 21-21.5 inches | Average: 22-22.5 inches | Large: 23-23.5 inches. Most customers fit average. Every wig product page includes a detailed sizing guide.

Q: What is HD lace and why does it matter?

HD (High Definition) lace is an ultra-thin, transparent lace material that blends seamlessly with your skin. Unlike traditional lace, HD lace is virtually invisible — even up close. All WigBloom wigs use premium HD lace for the most natural hairline possible.

Q: Can I heat-style my WigBloom wig?

Human hair wigs: Yes — you can curl, straighten, and blow-dry just like your own hair. Use heat protectant and stay under 350°F. Synthetic wigs: Only our heat-friendly synthetic collection can be heat-styled (up to 280°F). Standard synthetic wigs cannot be heat-styled and will melt if exposed to high temperatures.

Q: How long will my wig last?

With proper care: Human hair wigs last 1-2+ years with daily wear. Premium synthetic wigs last 4-6 months with daily wear. Proper storage on a wig stand, gentle washing every 8-10 wears, and avoiding excessive heat will significantly extend your wig lifespan.

Q: How do I wash and care for my wig?

Step 1: Gently detangle with a wide-tooth comb. Step 2: Fill a basin with cool water and wig-specific shampoo. Step 3: Soak for 5-10 minutes, gently swirling (never rub or wring). Step 4: Rinse thoroughly with cool water. Step 5: Apply conditioner to mid-lengths and ends only. Step 6: Air dry on a wig stand — never use a blow dryer on synthetic wigs. For full care instructions, visit our Wigpedia knowledge base.

Q: Will my wig look natural?

Absolutely. Our HD lace front wigs feature pre-plucked hairlines, baby hairs, and transparent lace that blends with any skin tone. Combined with the right application (we recommend using our wig grip band and a small amount of lace adhesive for extra security), our wigs are indistinguishable from natural hair.

Q: Can I swim or exercise in my wig?

Yes — our glueless wigs with adjustable straps stay secure during moderate activity. For swimming or intense workouts, we recommend using wig tape or adhesive for extra hold, and wearing a swim cap or wig grip for protection. Always rinse with fresh water and air dry after chlorine or saltwater exposure.

Q: Do you offer discounts for first-time buyers?

Yes! Subscribe to our newsletter and receive a 10% off code for your first order. We also offer seasonal sales, bundle discounts, and a loyalty program for returning customers. Sign up via the popup on this page to claim your discount.